Frequently asked questions
How soon will I receive my order?
We always try to post items as soon as possible, often within two working days of receipt. If you are in a real hurry to receive your order you can of course select Special Delivery at checkout, and these orders will be sent the same day, as long as they are received by 2pm.
UK orders 1-3 working days
EU orders 3-7 working days
Is the jewellery hypoalergenic?
Charms, and beads are cast with lead-free pewter, and plated with 24k gold and .999 fine silver. All findings are oxidized to give them an antique like finish.
Bangles, earrings, findings and ring shanks are create from solid brass and plated with the same process. All of the earring findings are plated with nickel-free plating and are in compliance with EU Standards of nickel content.
Can I change my mind?
Yes, you can return all but earring items (unless faulty) please refer to Shipping & Returns.
Your jewellery is made from high quality gold and silver plated components, the best way to ensure the life of the jewellery is to store it in it’s gift box or a jewellery box. Do not get the jewellery wet and avoid contact with skin directly after applying creams and perfumes.
How do I care for my jewellery?
Ball chain designs are exact length.
No alteration clasp is available
Necklace length options
Extra short 15 inch
Short 16 inch
Mid 21 inch
Long 30 inch