Terms and privacy
Terms & Conditions
Thank you for your interest in our products. Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us and we will be happy to help. What is covered here are things such as who you are purchasing from (section 1), how to make an order (section 2), prices (section 4), shipping and delivery (section 6) and right to withdrawal/return goods (section 7)
These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Gift Jewellery by VF (“Company”, “us” or “we”) on www.giftjewellery.co.uk, (the “Website”).
By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such data in accordance with GDPR.
When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.
You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your pay- or credit card company, have made for the order.
We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.
All products ordered remain our property until we have received full payment for them.
You are responsible for the personal data that you provide us with is correct and complete.
Prices, fees etc.
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website. If nothing else is stated on the Website the prices do not include postage & packing fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.
From time to time we may, for specific products, offer more favourable conditions than those provided in these General Conditions .For example free Postage & Packing, such more favourable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments.
Postage and delivery
All product are sent via Royal Mail. Products in stock are normally delivered within 2 to 3 working days. In the case of a delay we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Depending on delivery method - Special Delivery for example - you may be required to pick up the order at a specific delivery point if you are not available to sign for the parcel in the first instance. You are required to do so within the time specified on the notification of delivery ‘while you were out’ card. If you do not pick up the delivery in time the order will be returned back to us and you will be required to pay additional postage to have the parcel re-sent, or we reserve the right to cancel the order.
Right to Return
You may return your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a returns notification containing your name, address, e-mail address, the order number and a details of which products are being returned, for example by using the web form on the Website. You must then also, immediately and within 14 days from the date of the returns notification, return the detailed products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging. Please supply tracking details where applicable.
When an order is withdrawn by you, we will refund the price that you have paid for the products returned, including any shipping costs for standard delivery to you (meaning the cheapest available method of delivery so you will not get a refund for extra costs due to that you have opted for express delivery or something similar). From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products.
Your right to withdrawal does not apply to contracts which:
relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalised
relate to goods which are not suitable for return due to reasons of health or hygiene, earrings for example
Intellectual Property Rights
The Website and all its content is owned by us and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.
The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.
Changes to the General Conditions
We may change these General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).
Gift jewellery acknowledges the importance of your privacy and is committed to protecting your information.
All information collected by Gift Jewellery is used solely for the purpose of processing your order. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
Should you join our mailing list which is used occasionally to provide you with relevant updates on new products, sales and promotions etc, If after you opt-in, you choose to withdraw your consent for us to contact you, simply email us at email@example.com and request removal from the mailing list.
Your details will never be shared with a third party.